Return Policy

We have a 5-day return policy for a size exchange or a store credit, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and an explanation as to why you are returning the item.

To start a return, you can contact us at lisam@back2backluxuryconsignment.com. Please note that returns will need to be sent to the following address: 690 OAKLAWN AVE., CRANSTON, RI 02920

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at lisam@back2backluxuryconsignment.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right. Photos of any damages must be provided.

Exceptions / non-returnable items

Certain types of items cannot be returned.  Consignment items, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  If the item is out of stock, a store credit will be issued.

Refunds

STORE CREDIT ONLY/NO ACCEPTIONS

Please contact us at lisam@back2backluxuryconsignment.com.